Reference

Terms and Conditions at sattamatkka

These terms set out the rules that apply when you open and use your sattamatkka account, including how we handle your wallet, your activity on the platform, and…

Account holder agreementUPI & Paytm wallet rulesJurisdiction-dependent accessWithdrawal verification policyAccount security obligations
sattamatkka Terms and Conditions at sattamatkka
TERMS CONTACT PATHS

Reach Us About Your Agreement

If any clause in this agreement is unclear, or if you need to raise a dispute related to your account terms, our support team is reachable…

Live Chat Start a live chat session from inside your account dashboard for the quickest response…
Email Support Send a detailed written query to our support address for formal terms disputes, clause-change…
Help Centre Our Help Centre hosts a searchable copy of the current terms, a version history…
HOW WE HANDLE THIS

Policy Practice: What We Do and Why

These six points explain the practical measures behind this agreement — how data is stored, who can request changes, and how to reach the right contact for each type of policy matter.

Data Retention

Account data, including transaction records for UPI, Paytm, and PhonePe payments, is retained for the period required by applicable law. You may request a copy of your stored data by writing to our data team with your account ID.

Cookie Policy

We use session and analytics cookies to keep your account active and measure lobby performance. You can adjust cookie preferences in your browser settings; blocking essential cookies may prevent account login from functioning correctly.

Account Security

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, use the account-lock option in settings immediately and contact support. We will initiate a security review within 24 hours of your report.

Requesting Changes

To update the personal details held on your account — name, address, linked phone number — submit a change request via the Help Centre form alongside a valid identity document. Changes are processed within 3 working days.

Dispute Resolution

Disputes about wallet credits, withdrawal holds, or transaction errors should be raised within 30 days of the relevant event. Our finance team reviews each case against your transaction log and responds within 5 working days.

Terms Version Control

Every published revision of these terms carries a version date shown at the bottom of this page. The prior version remains accessible in our Help Centre archive for 90 days so you can compare what changed between updates.

Your Questions About These Terms

Below are the questions we receive most often about how this agreement works, what it requires from you, and what it commits us to. Each answer references a specific part of the terms so you know where to look for the full clause.

These terms apply from the moment you submit your account registration. Every session you open after that point is governed by the version of the terms published on this page at the time of login, so checking for updates before each session is your responsibility.

Access depends on local law at your current location, not only your registered address. If local law in the region you are accessing from prohibits or restricts the service, these terms do not grant you an entitlement to use the platform from that location.

Transaction records for UPI, Paytm, and PhonePe payments are retained after account closure for the period required by applicable financial regulations. You can request a full export of your records before closure by contacting our data team.

Send a written objection to our support email within 14 days of the change notification. If your objection is that the revised terms are unacceptable, you may choose to close your account instead of accepting. Continued login after 14 days constitutes acceptance.

Raise a dispute via the Help Centre form within 30 days of the deduction date, including your account ID and the transaction reference. Our finance team will compare the deduction against your session log and respond within 5 working days.

Yes. Each account is registered to one individual. Sharing login credentials with another person violates the account security clause and may result in your account being suspended pending a security review, as set out in Section 5 of this agreement.

Submit a data access request through the Help Centre with your registered email address and a copy of your identity document. We aim to fulfil all data access requests within 10 working days in line with the data retention policy described above.